Took car in to look at muffler and catalytic converter, they looked at everything else but that until I called a day and a half later to which they replied they didn’t know that’s what I wanted them to look at even though I physically went in and watched the woman at the front desk write down what I was telling her. Then proceeded to not fix anything on the car but I paid for an “inspection”. the woman in the front was great! She knew what she was talking about. she definitely needs a raise.
Nicole, below is the notes from your invoice that we sent you and your grandfather for the requests you made. "Customer's complaint was for the transmission issues and check engine light was on". The transmission was making noises and loss of acceleration. Customer stated that she just bought this 2003 Ford Escape with 160,000 miles from a dealer in Colo Springs. Vehicle was diagnosed and found with following CHECK ENGINE codes below. P0733 Incorrect Third Gear Ratio-Transmission problem P0734 Gear 4 Incorrect Ratio-Transmission problem P0443 Evaporative Emission Control System Purge Control Valve Circuit Malfunction-Emissions problem P1000 OBD-II DTC-Emissions problem P0135 O2 Sensor Heater Circuit Malfunction (Bank 1, Sensor 1)-Emissions problem P0155 02 Sensor Heater Circuit Malfunction (Bank 2, Sensor 1)-Emissions problem P0161 HO2S Heater Circuit Malfunction (Bank 2 Sensor 2)-Emissions problem P2197 O2 Sensor Signal Stuck Lean Bank 2 Sensor 1-Emissions problem P0403 P0403 Exhaust Gas RECIRCULATING Circuit Malfunction-Emissions Recommendations below were..... CATALYTIC CONVERTERS BOTH WORN. RECOMMEND REPLACEMENT WITH NEW OXYGEN SENSORS. EGR VALVE FOR EMISSIONS SHOWS NO DUTY CYCLE WHEN COMMANDED BY SCAN TOOL. RECOMMEND REPLACEMENT. SPARK PLUGS DUE FOR REPLACEMENT. TRANSMISSION IS LEAKING FROM AXLE SEALS AND BUSHINGS. LEFT FRONT CV AXLE INNER BUSHING HAS PLAY FROM WEAR. FRONT LOWER CONTROL ARM BUSHINGS AND BALL JOINTS WORN. FRONT SWAY BAR LINKS WORN (NOISE).RECOMMEND REPLACEMENT. VALVE COVER GASKETS LEAKING OIL ON BOTH SIDES. OIL PAN AND TIMING COVER LEAKS OIL. TRANSMISSION COOLER LINES AT RADIATOR LEAKS. EXHAUST HAS SHEET METAL SCREWS WHERE DAMAGE WAS DONE FROM THEFT ATTEMPT. MUFFLER SHOP WILL NEED TO REPLACE EXHAUST DUE TO RUST. NOT ABLE TO WELD DUE TO CORROSION. The last request was to try to fix the exhaust pipe where it had been cut from an attempted theft. After the inspection of the exhaust customer used wood screws to keep the pipe and muffler together. Exhaust needed to go to a muffler shop for replacement due to the rust and corrosion. Nicole we did everything above and advised you and your grandfather of the condition of the vehicle you bought with all of the problems. You and your grandfather declined to fix anything so don't insinuate as if we did nothing. So realistically your vehicle needs over $6,000 dollars of repairs and not worth fixing. It was a bad decision you made to have bought the vehicle without having a pre-purchase inspection done. So we documented everything wrong about the vehicle. You have no money to fix it and you felt we deserved a 1 star review? Hmmm?1 This wouldn't be the first time you left a 1 star review on our business. Two years ago you left one when you and you racist friends and Allison Lovell was writing false reviews and making vile phone calls to this business. Tell me why you would bring your car to us in the first place??? Had I known earlier I would have refused to help you,
- Kevin's Automotive Services