I'm sure Kevin's a nice guy and I'm sure he's a decent mechanic. Could use some work on his phone etiquette. Maybe he could try not whispering when he is in the middle of a busy shop. Maybe he could speak up or speak at all when a customer says they have a hard time hearing him? Considering I get like 3 fliers a month in the mail from these guys I guess I thought they'd be interested in new business. Guess not. Fortunately, there are 2 competing shops within a 2 block radius of Kevin's who do good work and will actually speak when you try to call them.
Hi Morgan. Phone etiquette? Speak louder? Whisperer comment? I'm trying to make sense of your comment. Maybe their was a bad phoneline connection? I do wear a mask at all times so that may have contributed to you not hearing me. If you had a hard time hearing me I apologize. Not sure why you would leave a one star review when you never used our business and because you could not hear? Sorry it got you so upset. Thank you for the feedback.
- Kevin's Automotive Services