Tried to charge me $1300 for something another shop fixed for $65..... Charged me for a service we did not discuss. Would not release my car untill it was paid... I was not going to leave a review as he decided no one discussing the cost of the services "was a miscommunication". Though I did stop by and tell them I couldn't afford to the alignment that day. Instead educating me of the cost of there services and allowing me to pick up my vehicle before they serviced my vehicle. They charged me for what I believe is an inspection..... On top of that Told me it would take $1300 in suspension work... However, I took my car somewhere for a second opinion yes the shop was certified. They educated me the car was fine. I even explained my concern for safety. Provides the estimate that Kevin to provided. To prove Kevin's shop was lying and tried to take advantage. They did the work for free. Told me to take my car to get it tested. If I pass emmions afterwards to come back and pay.... My car passed... I almost took out an auto loan because they told me my car was no good.... Edit Thank you Kevin for your response however 1. Your service manager tried to completely deny speaking with me until I asked you to look at the camera. 1b. If I come in and tell you I have no money to pay for anything ( lost card). BEFORE your shop even moved my car from the handicap spot. A great response would have been to educate me on the cost of your inspection. As I still had time to avoid a fee. Instead your service manager told me not to work about anything you guys would take care of it. The shop right next door was able to provide a free inspection after letting them know I just bought the car 2. I don't drive for Lyft. Drive food delivery. I educated you I needed to get the car emmions tested but they told me I need to get it aligned. I wasn't sure if the alignment could be done, as the previous owner was in an accident. That is what we discussed 3. We did not discuss pricing. Before I left you admitted we never discussed price. I still don't know the cost if the alignment and the estimate and receipt doesn't even show it. Not only that but you chastised me, stating that I should always find out when working with a shop as most shops charge a fee. 4. The 1 star review is because I received a 1 star experience. After seeing your shop I was afraid to drive my vehicle. The next shop went out of the way to make sure I was comfortable and understood what I need. And they had me in and out in about an hour and a half. It comparison they provided a 5 star service. I can agree that through the ordeal everyone. Was very "polite and professional"
Onna, I am responding to your review and we are sorry you feel lied too. I gave you the estimate based upon what the car needs to be safe. Everything on the quote is correct. This car has been neglected for repairs and as a business owner we do not do band aid repairs. Instead of looking at the cost only of the estimate, you are missing the safety aspect. Especially when you told me that you use your vehicle for Lyft. l already discussed before you left with your car that the alignment was a certain price and that we need to check first for any damaged or worn parts from the accident you had with the car. You assumed that when you declined the repairs, the inspection would be free? We did no services or repairs as you claim without your authorization. I do not understanding your statement about the emissions testing? We never talked to you about any emissions nor did you ask.We did no services as you claim. You had claimed that my service manager told you the inspection would be free when you talked to me. He clearly advised you he never said that. If you want to discuss this further please give me a call. A one star rating for telling you your car is unsafe makes no sense to me.
- Kevin's Automotive Services
