Terrible! Do not take your car to this shop! Kevin told me that my cat would take ONE day to complete a 150K mile tune up and one repair. He didn't even touch my car on day one... But never bothered to call me and let me know that he wouldn't/couldn't get it done that day. Instead, I got there at the end of the day and he informed me that the part he needed would be there in the morning & that I should leave it over night so that he could get to it first thing. End of day on day TWO rolls around, and I STILL haven't heard from Kevin. So my fiancé called him to get an update, he then tells us that the part he had delivered was damaged and that a new one would come the following morning. Day THREE is now here, and we called Kevin to confirm that the car was in fact finished and arranged a time that all parties agreed upon to come get the vehicle. But guess what... I arrive at the shop AT the agreed upon time, and Kevin is nowhere to be found. Oh... And his employees are "not allowed" to release vehicles without Kevin being present! I expressed my frustration about this to which the gentleman told me "I don't care." And that I should call Kevin before I come back later (you mean like I called Kevin before coming THIS time!?). When I said that I had to go back to work and couldn't get back again before they closed, he said "no big deal, just come back tomorrow." What!?!? No big deal!? It is a big deal to make someone go without their car for FOUR days when the initial quote was for ONE day! Not ok! Worst! And I do mean WORST experience with a mechanic shop ever!! Beware folks!
I believe when I read reviews that I should keep an open mind when the review is not so good like most consumers. Some reviews are done out of just a bad experience. Some are made out of retaliation because they did not get their way or other problems. I felt the need to clearly fill some of the missing information Erica forgot to add. First, Erica wrote this review before getting her vehicle back. Yes, we did take three days on her vehicle. Yes a part for her car ordered in was found possibly defective and it took an additional day to replace it. Unfortunately in our industry new parts get damaged or can be defective either from the manufactuer or during the shipping of the part which was the later. Erica's car needed an oil pan for her engine. None of Honda dealers stock this part which took time. I did contact Erica the second day. I left her a voice mail when she did not answer her phone. Her fiancé was informed also. I would rather keep a car an extra day versus taking a chance on getting a come back repair. Second, when she came down the first time to pick up her car she became irate when one of my mechanics who tried to help her. She was told the owner would be back at 3pm due to a business matter being resolved. He appologized but it was not acceptable to her. Thirdly, her better half instructed me in the begining that he wanted only specific repairs done. I have to assume she did not know about this. Because when I went over her invoice with her she became very irate that we did not do ALL the repairs she requested. I had another customer in my lobby who witnessed all of this he and she did not like the fact that a customer defended my company's name. She left after having to be told to leave.
- Kevin's Automotive Services